Refund policy
The Cat Approval Guarantee
Every Cattify product is handmade in small batches and tested by four very demanding cats. If yours isn't convinced, we'll make it right.
14 days to get your cat's verdict. If your cat ignores the product within 14 days of delivery, email us a photo of the guilty party next to the untouched item and we'll send you a replacement or a full refund. Your choice.
You don't need to ship anything back. Keep the item, pass it to a friend's cat, or donate it to a shelter. We'd rather it end up with a cat that wants it.
Damaged or wrong item
If your order arrives damaged, incomplete, or isn't what you ordered, email us within 14 days of delivery with a photo and we'll replace it or refund you in full, including shipping.
Cancelling an order
Changed your mind? Email us within 24 hours of ordering and we'll cancel it and refund you, as long as it hasn't shipped yet. Once it's on its way, the Cat Approval Guarantee above still has you covered.
How to reach us
Email hello@cattify.store and we'll reply within 2 business days. Include your order number and a photo, and we'll sort it out.
The fine print
Refunds go back to your original payment method and usually take 5 to 10 business days to appear, depending on your bank. Because every item is handmade, colours and small details vary slightly from photos. That's not a defect, that's the handmade part.
One guarantee claim per order. Cattify products are for supervised play only and normal wear from enthusiastic use isn't covered.
Your cat's happiness is our priority 🐾