FAQ

Shipping

Where do you ship?

We ship across Canada. Everything is made and packed here in British Columbia.

How much is shipping?

Shipping is free, anywhere in Canada, on every order. No minimum.

How long until my order ships?

Orders go out within 1 to 2 business days. Everything is made by hand, so we pack it, check it, and send it ourselves.

The products

What is the scratcher made of?

100% recycled cardboard, with corner brackets we 3D print ourselves in PLA. No mystery materials, no plastic filler.

How long does a scratcher last?

The scratching surface lasts around six months, though it really depends on how many cats use it and how seriously they take the job. The outer walls last much longer than that, since they don't get shredded the same way.

Is it safe for my cat?

Yes. The scratcher is just recycled cardboard and 3D printed corners, with nothing coated or treated.

The wand toys are tested so the pieces don't come apart during play. The pompoms are sewn rather than glued, so they hold up to a determined cat, and the feathers are natural feathers, dyed. As with any wand toy, we recommend putting it away between play sessions.

Are these really handmade?

Yes. Every Cattify product is made by hand in small batches, and tested by very demanding cats before anything goes on sale.

Orders and returns

What if my cat doesn't like it?

That's what the Cat Approval Guarantee is for. Full details are on our Return Policy page.

Can I order a custom size or colour?

Often, yes. Email us at hello@cattify.store with what you have in mind and we'll see what we can do.

Do you sell wholesale to pet shops?

We'd love to. Email us at hello@cattify.store and tell us about your shop.

Still have a question?

Email hello@cattify.store and we'll get back to you. We read everything, including cat photos.